Contents > FSA Factsheets
Page last published: 12 December 2007

Financial Services Authority
FSA Statements
Factsheets and other Consumer Publications

Date	Subject
26 September 2007	Consumer Research 61 - The sale of payment protection insurance - phase III mystery shopping results
28 August 2007	FSA Factsheet: Financial Advisors and Passporting
12 June 2007	Consumer Research 60 - Evaluation of FSA financial capability training for youth work professionals
26 March 2007	Consumer Research 58 - Financial crime - stakeholder research
29 June 2006	Consumer Research 50 - Personal finance education in schools: A UK benchmark study
30 May 2006	Consumer Research 49 - The sale of critical illness cover - mystery shopping results
3 May 2006	Guide to Client Money for General Insurance Intermediaries
17 March 2006	General insurance claims handling: Factsheet for general insurers and general insurance intermediaries
1 March 2006	FSA Factsheet: Contracting out of the additional state pension through a personal pension - an update
1 November 2005	Consumer Research 46 - The sale of self-certification mortgages - mystery shopping results
22 August 2005	Consumer Research 43 - Advice and the best way of delivering it
11 August 2005	Consumer Research 42 - Mortgage Disclosure: mystery customer research report
16 June 2005	Consumer Research 35- Towards understanding consumers' needs
21 May 2004	FSA Factsheet: Checking your identity - the fight against money laundering, financial crime and terrorism
March 2004	Consumer Research 25 — Young people and financial matters: Research prepared for the Financial Services Authority by NOP Research Group
February 2004	Consumer Research 24 — Polarisation - menu testing research: Research prepared for the Financial Services Authority by IFF Research Ltd and NOP Research Group
February 2004	FSA Factsheet: Capital-at-risk products
November 2003	Consumer Research 23 — Consumer testing of a filtered questions approach to selling stakeholder products
November 2003	Consumer Research 22 — Purchasing annuities and an examination of the impact of the Open Market Option
May 2003	Consumer Research 21 — Standardisation of past performance
April 2003	Consumer Research 20 — Review of the regulatory regime for Stakeholder pensions
April 2003	Consumer Research 19 — Review of the regulatory regime for Stakeholder pensions
March 2003	Consumer Research 18 — The development of more effective product disclosure
February 2003	FSA Factsheet: You and your money
January 2003	Consumer Research 17 — Initial disclosure documentation research: Prepared for the Financial Services Authority by IFF Research Ltd
December 2002	Consumer Research 16 — Mortgage endowments: the consumers' view: A survey of policyholders' attitudes to their policies and how providers handle complaints
November 2002	High-income products — Make sure you understand the risks
November 2002	FSA's whistleblowing policy and procedure for its staff
October 2002	Money Laundering - on-line broking and spread betting
September 2002	Introduction to the Financial Services Authority - information for consumers
September 2002	Consumer Research 15 — Consumer understanding of annuities
August 2002	Quality Assurance and Internal Audit (QA/IA) at the Financial Services Authority
August 2002	Consumer Research 14 — Better informed mortgage customers: Research on financial promotions and product disclosure in the mortgage market
August 2002	Credit Unions - Information Sheet
July 2002	Consumer Research 13 — Understanding why consumers complain to financial suppliers and their experiences of complaining: Research conducted
July 2002	Money Laundering - Domestic Banking
July 2002	Giving Guidance on the JMLSG Guidance Notes: the Role of the FSA
July 2002	FSA Guide to making a complaint
May 2002	Consumer Research 12 — Consumers' understanding of regulatory status disclosure: consumer research carried out by H2b Research
April 2002	Helping your employees with their pension options - a guide for employers offering stakeholder pensions or group personal pensions
March 2002	The Financial Services Authority - who we are, what we do and how we do it (*replaced* by 30 September 2002 version)
January 2002	Consumer Research 11 — Personal finance teaching in schools: Implications for consumer education of research carried out by the National Centre for Social Research
January 2002	Consumer Research 10 — Impact of an ageing population for the FSA
September 2001	Investigation of a complaint about the Financial Services Authority (FSA)
September 2001	Why market abuse could cost you money - The Code of Market Conduct is here to help protect you
August 2001	No bank account? Why it could pay you to have one
July 2001	Your endowment mortgage - time to decide
June 2001	Consumer Research 8 — Choosing a mortgage: Report of a research review and qualitative research on the mortgage buying process
June 2001	Unfair Contract Terms
May 2001	Guide to ISAs: An Introduction
May 2001	Endowment Mortgage Complaints
April 2001	Consumer Research 7 — Women and personal finance: the reality of the gender gap
March 2001	Stakeholder pensions and decision trees
March 2001	You and your money (*replaced* by February 2003 version)
January 2001	FSA Guide to making a complaint (replaced by July 2002 version)
December 2000	Public issues of securities and stabilisation
December 2000	Consumer Research 6 — Persisting: why consumers stop paying into policies
November 2000	Consumer Research 5 — Informed decisions? How consumers use Key Features: a synthesis of research on the use of product information at the point of sale
November 2000	Consumer Research 4 — A cycle of disadvantage? - Financial exclusion in childhood
October 2000	Endowment Mortgage Complaints
July 2000	Consumer Research 3 — In or out?
June 2000	Consumer Research 2 — Stakeholder pensions decision trees
May 2000	FSA Guide to ISAs — Asking the Right Questions
May 2000	AVCs and FSAVCs — Joining or re-joining your employer's AVC scheme
May 2000	Your Free-Standing AVC — Were you badly advised?
April 2000	Consumer Research 1 — Better informed consumers
February 2000	FSA Guide to ISAs
February 2000	High-income products — Make sure you understand the risks
January 2000	Your Endowment Mortgage — What You Need To Know

Contents

Financial Services Authority FSA Statements Factsheets and other Consumer Publications

Financial Services Authority
FSA Statements
Factsheets and other Consumer Publications