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Contents > FSA Consultation Paper 10/06: ...
Page last published: 9 March 2010

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Financial Services Authority
FSA Consultation Papers issued in 2010
FSA Consultation Paper 10/6*
[* all high-profile consultations, and major policy changes affecting a large number of consumers or financial sectors]
The assessment and redress of Payment Protection Insurance complaints -
Feedback on CP09/23 and further consultation
9 March 2010
Chapter 2 The rationale, scope and costs of our package of measures

Introduction

2.1 This chapter discusses the responses we received concerning the rationale, scope and costs and benefits of the package of measures in CP09/23. Responses from the consumer side supported the package of measures as necessary, appropriate and proportionate (see paragraph 1.12). However, most industry responses argued that we had:

A not demonstrated that there was a genuine problem around PPI sales or around PPI complaint handling;

B proposed a solution conce

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