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Contents > FSA Consultation Paper 10/06: ...
Page last published: 11 October 2010

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Financial Services Authority
FSA Consultation Papers issued in 2010
FSA Consultation Paper 10/6*
[* all high-profile consultations, and major policy changes affecting a large number of consumers or financial sectors]
The assessment and redress of Payment Protection Insurance complaints -
Feedback on CP09/23 and further consultation
9 March 2010
Chapter 1 Overview

Why are we issuing this Consultation Paper (CP)?

1.1 In CP09/23 we:

· consulted on Handbook guidance concerning the fair assessment and, where appropriate, redress of PPI complaints;

· consulted on a Handbook rule requiring the re-assessment of all previously rejected PPI complaints made since January 2005; and

· stated that where a firm has identified (from root cause analysis of complaints or other sources) failings in its PPI sales practices, we would see

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