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© 3d Investments Ltd 2012
Financial Services Authority and
Financial Ombudsman Service Limited
FSA Handbook of Rules and Guidance
FSA 2007/38 FOS 2007/2
DISPUTE RESOLUTION: COMPLAINTS (SIMPLIFICATION AND MIFID) INSTRUMENT 2007
[Made 7 & 28 June 2007] [Commencement: 1 November 2007]
Annex A - Amendments to Dispute Resolution: Complaints sourcebook (DISP)
In this Annex, underlining indicates new text and striking through indicates deleted text. Where an entire section of text is being inserted, the place where the change will be made is indicated and the text is not underlined.
The whole of DISP 1 is deleted and replaced with the following:
1 Treating complainants fairly
1.1 Purpose and application
Purpose
1.1.1 G This chapter contains rules and guidance on how respondents should deal promptly and fairly wi
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